
1 | 1 | U.S. | North America | 5.9 | 30.4 | 15.8 | Product (47%) | |
2 | 2 | U.S. | North America | -9.5 | 52.6 | -8.2 | Customer Experience (26%) | |
3 | 3 | Japan | Asia | -20.7 | 4.2 | -35.9 | Process (35%) | |
4 | 5 | U.S. | North America | -8.0 | 13.5 | -1.3 | Process (26%) | |
5 | 7 | Japan | Asia | 36.7 | 61.1 | 20.6 | Product (48%) | |
6 | 12 | U.S. | North America | 2.3 | 4.4 | 14.3 | Process (31%) | |
7 | 15 | U.S. | North America | 9.1 | 10.9 | 31.6 | Process (39%) | |
8 | 13 | Canada | North America | 24.6 | 74.1 | 11.2 | Product (53%) | |
9 | 10 | Finland | Europe | -8.3 | 14.0 | -10.3 | Product (38%) | |
10 | 23 | U.S. | North America | 8.0 | 9.1 | -2.1 | Process (49%) | |
11 | 11 | U.S. | North America | 2.8 | 31.2 | -4.8 | Customer Experience (41%) | |
12 | 8 | U.S. | North America | 4.5 | 11.7 | 2.4 | Process (27%) | |
13 | 6 | India | Asia | Private | Private | Private | Product (44%) | |
14 | 9 | Japan | Asia | -25.8 | 3.1 | -41.1 | Product (40%) | |
15 | 19 | India | Asia | 22.6 | 28.5 | 11.9 | Business Model (35%) | |
16 | 26 | South Korea | Asia | -10.8 | 10.5 | -1.5 | Product (41%) | |
17 | 4 | U.S. | North America | -19.7 | 10.1 | -12.2 | Process (36%) | |
18 | NR | Germany | Europe | -14.4 | 7.1 | 33.6 | Customer Experience (38%) | |
19 | 30 | U.S. | North America | 25.8 | 7.2 | 9.5 | Customer Experience (55%) | |
20 | 14 | Germany | Europe | -14.8 | 6.9 | -14.6 | Customer Experience (37%) | |
21 | 17 | U.S. | North America | -0.2 | 6.4 | 17.2 | Customer Experience (68%) | |
22 | 16 | Japan | Asia | -15.4 | 4.8 | -14.6 | Product (47%) | |
23 | 27 | U.S. | North America | 9.9 | 41.5 | 9.7 | Product (33%) | |
24 | NR | U.S. | North America | 6.8 | 11.4 | 0.1 | Customer Experience (38%) | |
25 | 47 | Britain | Europe | 8.6 | 10.2 | N/A | Product (25%) | |
26 | NR | India | Asia | -8.1 | 32.4 | 2.0 | Process (40%) | |
27 | NR | South Korea | Asia | -5.0 | 9.6 | 17.0 | Product (46%) | |
28 | NR | Spain | Europe | 12.2 | 17.0 | -2.0 | Business Model (40%) | |
29 | 31 | Germany | Europe | -11.9 | 1.5 | 39.0 | Product (40%) | |
30 | 34 | U.S. | North America | 10.4 | 11.9 | -1.0 | Customer Experience (38%) | |
31 | NR | U.S. | North America | -32.6 | -3.3 | N/A | Product (36%) | |
32 | 35 | U.S. | North America | -1.6 | 14.3 | -8.0 | Process (27%) | |
33 | 48 | U.S. | North America | -14.3 | -1.1 | -8.0 | Process (35%) | |
34 | 28 | Britain | Europe | Private | Private | Private | Customer Experience (45%) | |
35 | NR | Luxembourg | Europe | -6.7 | 64.4 | -18.0 | Business Model (63%) | |
36 | 40 | Britain | Europe | -6.1 | 20.3 | -18.0 | Process (32%) | |
37 | 42 | U.S. | North America | 14.5 | 8.8 | 2.0 | Process (47%) | |
38 | NR | Switzerland | Europe | 4.3 | 6.5 | -14.0 | Product (47%) | |
39 | NR | Spain | Europe | 7.5 | 54.0 | -14.0 | Customer Experience (40%) | |
40 | 25 | U.S. | North America | Private | Private | Private | Customer Experience (51%) | |
41 | 22 | U.S. | North America | -7.2 | 6.1 | -3.0 | Product (44%) | |
42 | NR | Spain | Europe | -9.3 | 11.8 | 2.0 | Business Model (37%) | |
43 | 45 | U.S. | North America | 7.1 | 11.5 | -4.0 | Customer Experience and Product (36% each) | |
44 | NR | U.S. | North America | 2.4 | 8.1 | 1.0 | Customer Experience (42%) | |
45 | 49 | U.S. | North America | -19.2 | 13.3 | -25.0 | Customer Experience (45%) | |
46 | NR | China | Asia | -14.2 | 6.6 | 4.0 | Business Model (35%) | |
47 | NR | U.S. | North America | -4.4 | -2.6 | N/A | Process (62%) | |
48 | NR | Italy | Europe | -13.5 | 8.5 | 2.0 | Product (30%) | |
49 | 24 | U.S. | North America | -13.5 | 8.1 | 2.0 | Customer Experience (60%) | |
50 | NR | Netherlands | Europe | 4.7 | 14.3 | -8.0 | Process (45%) |
FOOTNOTES
DATA: Analysis and data provided in collaboration with the innovation practice of the Boston Consulting Group and BCG-ValueScience. Reuters and Compustat were used for financial and industry data and Bloomberg for total shareholder returns.
* Stock returns are annualized, Dec. 31, 2005, to Dec. 31, 2008, and account for price appreciation and dividends.
** Revenue and operating margin growth are annualized based on 2005-08 fiscal years. Margin growth is earnings before interest and taxes as a percentage of revenues reported in most recent statements or filings. Where possible, quarterly and semiannual data were used to bring performance for pre-June yearends closer to December 2008. Financial figures were calculated in local currency.
*** Calculating three-year compound annual growth rate for operating margins was not possible when either figure was negative.
*Sources:-“Business Week”
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